Refund & Cancellation

At ffuidtopup, we strive to provide the best digital top-up experience. Because our products are digital and delivered instantly, our refund policy is strictly limited to specific scenarios.

1. When Are You Eligible for a Refund?

You may be eligible for a full refund or replacement only under the following circumstances:

• Failed Delivery: If your top-up is not delivered within 24 hours of successful payment (and our support team cannot resolve it).
• Server Error: If a system error causes you to pay twice for the same order.
• Out of Stock: If the selected package is unavailable and we cannot deliver it.

2. When Are Refunds NOT Allowed?

We do not offer refunds in the following cases:

• Wrong Player ID: If you entered a wrong Player ID, Server ID, or Account details.
• Account Banned: If your game account gets banned or suspended by the game developer.
• Change of Mind: Once an order is successfully delivered, we cannot reverse it. Please double-check before purchasing.
• Region Mismatch: If you purchased a package for the wrong region (e.g., Indonesia package for a Bangladesh account).

3. How to Request a Refund

To request a refund, please contact our support team within 24 hours of your purchase. You must provide:

• Your Order ID or Transaction ID.
• Proof of payment (screenshot of the bKash/Nagad transaction).
• A brief explanation of the issue.

Our team will investigate the issue within 3-5 business days and process a refund to your original payment method or as a wallet balance if eligible.

4. Chargeback Policy

Initiating a chargeback or dispute without contacting our support team first will result in your account being permanently blocked. We encourage you to reach out to us so we can resolve any issues amicably.